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Access Statement
Welcome to Reflection Rooms. This access statement provides important information about the accessibility of our facilities and services for people with disabilities or limited mobility.
Contact Information
For further information or assistance with accessibility needs, please contact:
Name of Contact Person: Kirsty Cartwright
Email Address: info@reflectionrooms.co.uk
Arrival and Approach
Public Transport: Our venue is easily accessible via bus.
540 from Evesham https://www.diamondbuses.com/bus-services/ww/ww-540-evesham/,
71 from Gloucester, https://www.stagecoachbus.com/routes/west/71/gloucester-tewkesbury/XSAO071.O
43A from Cheltenham, 42 Bus Route & Timetable: Cheltenham - Tewkesbury | Stagecoach
41 from Cheltenham https://www.stagecoachbus.com/routes/west/41/cheltenham-northway/XSAO041.O
The nearest bus stop is located at One Stop, 70 yards away.
Parking: Accessible parking spaces are available in Spring Gardens, Oldbury Road, Rails Meadow, Howells Road, and other locations in Tewkesbury. Please see Tewkesbury Council website for up-to-date information. https://tewkesbury.gov.uk/services/parking/disabled/ These spaces are clearly marked and located in the car parks listed above.
Entrance and Access Points
Main Entrance: The main entrance is accessible via a push open door with a width of 840mm. The threshold height is 60mm.
Internal Layout
Reception: The reception area is wide enough to accommodate mobility aids and wheelchairs.
Corridors and Hallways: The corridors and hallways are not wide enough for a wheelchair.
Restricted head heights: There are restricted head heights in the following locations:
Door way to Matcha room – 1.72m
Beams in Matcha room – 1.87m, 1.83m, 1.86m respectively from left to right as you enter the room
Mezzanine floor – 1.78m gap
Rooms: There is a ground floor room, Chai, that is accessible via a push open door which is 800mm wide, there is no threshold to this room. It is approximately 14 paces from the entrance of the building to this room.
Stairs: There are many stairs in this building.
From the ground floor to the first-floor landing there are 12 stairs. The stairs at this level have a handrail on both sides.
There are approximately 10 paces to an additional 2 stairs with no handrail, then 3 paces and 1 stair with no handrail to reach the 1st floor and Assam room.
There are three paces and 9 stairs with a handrail on one side to Camomile room from the 1st floor entry point by Assam.
To get to Darjeeling & Oolong rooms you must go to the first floor, then climb an additional 18 stairs. There is a handrail on one side.
To get to Matcha room you must climb from the 2nd to the 3rd floor. This is 16 stairs. There is a handrail on one side.
Facilities and Amenities
Toilets: The toilet facilities are located on the ground floor. It is approximately 23 paces from the front door to reach them, and there is a step of 75mm to access them with no handrail. They are not suitable for people who are wheel chairs users and cannot use mobility aids.
Seating: There is space for wheelchair positioning in both reception and in Chai room, but it must be noted the width of the door into Chai is 800mm.
Additional Services
Assistance Dogs: We welcome assistance dogs to Reflection Rooms. Please advise us in advance if you are bringing an assistance dog so we can prepare a dog bowl with water.
Feedback and Improvements
We are committed to continuously improving accessibility and welcome your feedback. If you have any suggestions or comments regarding our facilities or services, please contact us at info@reflectionrooms.co.uk
Commitment to Accessibility
At Reflection Rooms we are trying to provide an inclusive environment as best we can. We are continually working to meet the needs of all visitors. If you encounter any barriers to access, please let us know so we can try to address them.
We hope this access statement provides the information you need to visit us with confidence. Should you require any additional information or assistance, do not hesitate to contact us.
We look forward to welcoming you to Reflection Rooms.
December 2024